From time to time the Club sends out bulk e-mailings to members, yet some members don't receive them. How does that happen?
The short answer is that the message has probably been filed away in your spam folder, and you will find it there if you look. That's why we publish website reminders to look in your spam folder for Club e-mails that you may have missed.
The SYC Website Admins do sometimes receive enquiries from members who have not understood this mumbo-jumbo or do not know how to sort the matter out. If you too are puzzled, this web page is for you!
Why do I have a spam folder, and why should my membership renewal reminder be in it?
We are all aware of internet and e-mail scams, yet people still get caught by them. Your spam folder is an attempt by your e-mail provider (usually) to protect you.
Spam is often/usually an e-mail sent out by fraudsters to hoodwink you into clicking on a link which will install malware on your computer. Malware could comprise any number of nasties, including sending your e-mail and bank login usernames and passwords to Eastern European fraudster gangs for publication on the Dark Web (if you are not frightened yet, you ought to be), and very often it harnesses your computer to distribute more spam to your e-mail Contacts. all without your knowledge.
If your e-mail provider did not filter out the spam, you could be deluged with e-mails begging you to send £500 to your friend who has just been robbed in Ukraine, or requests from your bank or Goog1e.com (look very closely!) to confirm the PIN which they jolly well ought to know already - you know the general idea - and many of us click before we think. That's why our e-mail providers nanny us, with the best of intentions. Gmail is one of the most aggressive with its filtering, but most providers are more or less proactive.
How does my provider know it's spam?
They don't - they can't read every message - so they use a computer algorithm (series of tests and consequent actions) to get a good idea of what sort of message they are dealing with. Most spam is churned out by computers masquerading under the name of a company or organisation. And guess what? Some algorithms unjustly assume that SYC's e-mail system is a spam factory. Others see no problem. It depends on whom you are signed up with.
Some members will ruefully remember that when they registered with the Club website, their anti-spam routine hived off the e-mail asking them to confirm their e-mail address and wickedly hid it away so that their registration was delayed. But only some. It depends…
What to do if Computer Said No?
Ah… that depends on whom you are signed up with. But alongside your Inbox you may find various other folders with names like 'spam', 'junk' or 'quarantined'. If you are using a corporate e-mail address, your network supervisor may be using a system such as PureMessage which intercepts mail before it reaches your account, and you will probably have to e-mail your friendly network manager to sort it out.
How do I stop this happening time and time again?
Some providers and network managers allow you to add to a safe senders list. Others (like Gmail last time I looked) claim that their spam filter will learn from your moving messages from spam to Inbox - clearly I was not assertive enough, since it took no notice when I did that.
Sorry, there are no one-size-fits-all solutions, but this page should give you some hints to make sure your SYC messages reach you, even if it takes a heads-up on the website Members' Page to alert you that we have sent them!